Custom workflows
Custom SLA workflows for HubSpot and Help Scout
Super SLA is built to adapt around your support process. Request custom SLA workflow help for HubSpot, Help Scout, and connected support tools when your team needs SLA rules, alerts, reports, or sync behavior beyond standard settings.
Tell us what you need and we’ll review it within 2 business days.
See how Super SLA works with HubSpot Service Hub and Help Scout, or compare workflow review options on our pricing page.
How workflow review works
- Simple workflow: $199 for one clear outcome handled by email.
- Expanded workflow: $599 for one scoped workflow that needs discovery or coordination, with up to two meetings.
- Custom workflow: quoted after review for broader or more specialized workflow requests.
Send a short description of the workflow you need. We’ll review it, classify it, and reply within 2 business days before any paid work starts.
Pro plans include one Simple workflow credit every 12 paid months, and Business plans include one Expanded workflow credit every 12 paid months. Workflow credits do not roll over or stack.
Common customizations
- HubSpot Service Hub ticket properties and pipeline-specific workflow behavior
- Help Scout conversations, tags, and custom fields
- SLA escalation rules, alerts, reports, sync behavior, and workflow exceptions
Example requests
- Escalation logic for priority customers
- Custom report fields for review meetings
- Sync behavior for connected support tools
- Exception handling for unusual SLA commitments