Never miss an SLA again.

Advanced SLA reporting and alerting for
Help Scout

How it works

Connect to Help Scout, create rules and get alerted.

1
Connect to Help Scout

Sync your Customers and Conversations to get started with Super SLA.

2
Create rules

Define SLA rules globally or per customer, with fine-grained timing controls.

3
Get alerted

Respond and resolve tickets, before you miss an SLA. And generate reports to share with your team.

Features

Explore what Super SLA has to offer

Per customer SLAs

Configure your rules to match your customer agreements.

Slice

Easy set up

Integrate seamlessly with Help Scout in under 5 minutes.

Detailed reporting

Handy PDF export, perfect for monthly wrap-up meetings and resource planning.

Configurable alerts

Alert the right people, before you miss an SLA. And get notified if you do.

Email, phone and SMS

Get notifications delivered the way that works for you.

Custom Business Hours

Set the hours for your business - including automatic holidays!

Pricing

14 day free trial, then paid monthly. Cancel anytime.

Starter

$ 39
per month
  • 250 tickets per month
  • 5 SLA Rules
  • Unlimited users
  • Email support

Pro

$ 79
per month
  • 5,000 tickets per month
  • 50 SLA Rules
  • Unlimited users
  • Email support

Business

$ 229
per month
  • 20,000 tickets per month
  • Unlimited SLA Rules
  • Unlimited users
  • Phone support

Questions?

help@supersla.com

We would love to hear from you! ๐Ÿ˜

All prices are in USD and exclude local taxes. Reasonable usage policy applies to SMS/Phone alerts.