Never miss an SLA again.
Advanced SLA reporting and alerting for
HubSpot Service Hub
Help Scout
How it works
Connect to Hubspot or Help Scout, create rules and get alerted.
Sync your Companies and Tickets to get started with Super SLA.
Define SLA rules globally or per customer, with fine-grained timing controls.
Respond and resolve tickets, before you miss an SLA. And generate reports to share with your team.
Features
Explore what Super SLA has to offer
Per customer SLAs
Configure your rules to match your customer agreements.
Easy set up
Integrate seamlessly with Hubspot or Help Scout in under 5 minutes.
Detailed reporting
Handy PDF export, perfect for monthly wrap-up meetings and resource planning.
Configurable alerts
Alert the right people, before you miss an SLA. And get notified if you do.
Email, phone and SMS
Get notifications delivered the way that works for you.
Custom Business Hours
Set the hours for your business - including automatic holidays!
Set data in Hubspot
Sync ticket properties in Hubspot to use in your reporting and automation.
Track time per stage
Visualise ticket stages, or pause the SLA timer when a ticket is waiting on your customer.
Your suggestion here!
How can we make Super SLA better? You tell us!
Custom workflows
SLA workflows that fit how your team actually works
Super SLA is built to adapt around your support process. When your team needs a workflow beyond standard settings, request a custom workflow review for rules, alerts, reports, or connected support tools (like HubSpot or Help Scout).
Example requests
- Escalation logic for priority customers
- Custom report fields for review meetings
- Sync behavior for connected support tools
- Exception handling for unusual SLA commitments
Pricing
14 day free trial, then paid monthly. Cancel anytime.
Starter
- 250 tickets per month
- 5 SLA Rules
- Unlimited users
- Email alerts
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- Reporting
- Email support
Pro
- 5,000 tickets per month
- 50 SLA Rules
- Unlimited users
- Email + SMS/Phone alerts
- Multiple Business Locations
- SLA properties in Hubspot
- 1 Simple workflow credit every 12 paid months
- Detailed Reporting
- Email support
Business
- 20,000 tickets per month
- Unlimited SLA Rules
- Unlimited users
- Email + SMS/Phone alerts
- Multiple Business Locations
- SLA properties in Hubspot
- 1 Expanded workflow credit every 12 paid months
- Detailed Reporting
- Phone support
All prices are in USD and exclude local taxes. Reasonable usage policy applies to SMS/Phone and Email alerts. View supported countries, territories, and SMS/Phone limits.